Frequently Asked Questions (FAQ)
Last updated: December 13, 2025
We’ve put together answers to the most common questions about Hergalore to help you shop with confidence. If you can’t find what you’re looking for, feel free to contact us at Tiana@clothfactory.net.
🩷 Product & Fit
How do I choose the right size?
We recommend checking our Size Guide on each product page before placing your order. If you are between sizes, we generally suggest sizing up for comfort.
If you’re unsure, contact us with your bust and underbust measurements — our team is happy to help.
Are your bras true to size?
Yes, our bras are designed to fit true to size based on standard US sizing. Fit may vary slightly depending on style and personal preference.
Do you have wireless bras with good support?
Absolutely. Many of our designs are wireless but engineered to provide reliable support through fabric structure, elastic bands, and thoughtful construction.
Will the fabric feel comfortable for all-day wear?
Yes. Comfort is a core focus at Hergalore. We carefully select soft, breathable fabrics designed for extended wear without irritation.
🚚 Shipping
Where do you ship from?
Our products are shipped from our international fulfillment partners to serve customers worldwide.
How long does shipping take?
Estimated delivery times vary by location:
- United States: 7–12 business days
- Canada & Europe: 8–15 business days
- Australia & Other International: 10–20 business days
Please note that delivery times are estimates and may vary due to customs or carrier delays.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order via our Track Your Order page.
🔄 Returns & Refunds
What is your return policy?
Due to the intimate nature of our products, items must be unused, unworn, unwashed, and in original packaging with hygiene seals intact to be eligible for return.
Please review our Return & Refund Policy for full details.
What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos or videos. We’ll make it right as quickly as possible.
Can I cancel or change my order?
Orders can only be modified or canceled before they are processed or shipped. Once shipped, changes are no longer possible.
💳 Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. Hergalore does not store your full payment details.
📩 Contact & Support
How can I contact customer support?
You can reach us at:
- 📧 Email: Tiana@clothfactory.net
- Or via our Contact Us page
We aim to respond within 24–48 business hours.
Hergalore reserves the right to update this FAQ at any time. Please check back for the latest information.