Shipping Policy
Last updated: December 13, 2025
At Hergalore, we are committed to delivering your order quickly, safely, and transparently. Please review our shipping policy below to understand how and when your order will arrive.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During peak seasons, promotions, or product launches, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Destinations
Currently, we are only shipping to:
- United States
- Mexico
If you are located in any other country, please contact us at Tiana@clothfactory.net before placing an order.
Estimated Delivery Times
Estimated delivery times are calculated from the date your order is shipped, not the date it is placed.
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–7 business days |
| Mexico | 10–20 business days |
| other international regions | 10–20 business days |
Please note: Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or local holidays.
Shipping Fees
Free Standard Shipping on orders over $70 USD (where applicable).
Shipping fees for orders below the free shipping threshold will be calculated and displayed at checkout.
Any promotional shipping offers will be clearly stated on our website or during checkout.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number.
Please allow 24–72 hours for tracking information to update after receiving your confirmation email.
If you do not receive a tracking email, please check your spam folder or contact us at Tiana@clothfactory.net.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Hergalore is not responsible for delays caused by customs clearance processes.
Incorrect Address & Failed Delivery
Please ensure your shipping address is complete and accurate at checkout.
Hergalore is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, reshipping fees may apply.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe:
- Please check your tracking information.
- Allow a few extra days for unexpected delays.
- Contact our support team at Tiana@clothfactory.net with your order number.
We will work with our shipping partners to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding our shipping policy, feel free to contact us:
We’re always happy to help
Hergalore reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on this page.